FAQs
account
why does my account page look different?
We recently updated our account page design for a better experience.
what happened to my account password?
Your password remains the same. If you're having trouble, try resetting it.
how do I login to my account?
Click the account icon in the top right corner of the site.
forgot my password?
Select 'forgot password' and follow the instructions sent to you email.
shipping
how long will it take my order to arrive?
Standard shipping typically takes 5-7 business days. Refer to your tracking for additional information.
do you ship to alaska, hawaii, and puerto rico?
Yes, we ship to all US territories.
how do i change my shipping address?
You can update your shipping address in your account settings or contact us before the order ships. If your order has shipped, we are unable to change the shipping address.
where do you ship?
We currently ship within the United States.
do you offer free shipping?
Free shipping is available on orders over a certain amount. Or through promotions.
is Wonder Shield™ tested on animals?
No, we are cruelty-free and do not test on animals.
returns & exchanges
Can i return my products?
If you’re not satisfied with your purchase, please contact our customer support team. Products can be returned within 14 days.
what should i do if i receive the wrong product?
Contact our support team to process a return and we'll send the correct item right away.
payment
when will my credit card be charged?
Your card is charged when your order is placed.
my credit card is not processing, why?
Please check your card details and try again, or contact your bank.
what forms of payment do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
how do i update my card information?
You can update your payment information in your account settings.
orders
do i have to pay sales tax?
Sales tax is applied based on your shipping address and local tax laws.
where can i find the status of my order?
Check your order status in your account or via the confirmation email.
can i cancel my order?
Orders can be cancelled within 1 hour of placement.
can i use multiple coupon codes at checkout?
Only one coupon code can be applied per order.
can i use a coupon code on top of another promotion?
Coupon codes generally cannot be combined with other promotions.
my coupon code isn't working, what should i do?
Please check the expiration date and terms of your coupon code.
product
Do I use the cleanser morning and night?
Yes, washing your face twice a day is such an important part of your ‘breaking up with acne’ regime!
Is the spot cleanser suited to sensitive skin?
Yes, the spot cleanser is suitable for those with sensitive skin too!
Is the spot cleanser suited to dry and oily skin?
Yes, our spot cleanser is hydrating whilst still being suited to the oily skin
can you help with a product i bought from a third party marketplace?
We can only support products purchased directly from us or authorized retailers.
Are there any warnings associated with the spot cream?
Please read the label before use.
- Avoid contact with eyes.
- Keep out of reach of children.
- Use in children under 12 years is not recommended.
- If you have sensitive skin, test this product on a small area of skin first.
- May increase sensitivity to sunlight.
- Wear hats and eyewear when expo sed to the sun.
- If irritation develops, discontinue use.
- If symptoms persist, talk to your healthcare professional.
are your products vegan?
Yes, all of our products are vegan and cruelty-free.
where are your products made?
Our products are made in our facilities with high quality standards.
safety + allergy
can i use Wonder Shield™ products around pregnant women?
Our products are generally safe. Consult your doctor if you have specific concerns.
can i use Wonder Shield™ products around children?
Our products are safe for use around children when used as directed.
can i use method products around pets?
Our products are safe for households with pets when used as directed.
are Wonder Shield™ products ok for people with nut allergies?
Please check the ingredient list on each product for specific allergen information.
is Wonder Shield™ gluten free?
Our products do not intentionally contain gluten, but we cannot guarantee they are gluten-free.
simply the basics partnership
how is Wonder Shield™ supporting simply the basics?
We partner with Simply the Basics to help provide hygiene essentials to those in need.
what are the sources for the information included in the educational game about hygiene insecurity?
Our information is sourced from published research and our partner organizations.
why are hygiene products considered essential?
Hygiene products are essential for health, dignity, and overall well-being.
why is quality and choice important when it comes to hygiene distribution? (e.g., why can't people use homemade remedies?)
Quality products ensure safety and effectiveness, which homemade alternatives may not guarantee.
free trial size offers
what are terms for the free gift with purchase on a $45+ order offer?
Offer valid while supplies last. One per customer.
at are terms for the free gift offer on a $60+ order offer?
Offer valid while supplies last. One per customer on qualifying orders.
subscriptions
how do i check the settings or status of my subscription?
Log into your account and visit the subscriptions section.
how do i modify my subscription schedule, change the quantity, or size of products?
All subscription changes can be made in your account dashboard.
why is my subscription on hold?
Subscriptions may be placed on hold due to payment issues. Please update your payment method.
what are the terms & conditions for subscriptions?
Please review our terms and conditions page for full subscription details.
what type of subscriptions do you have?
We offer flexible subscription plans for most of our products.
how much is shipping on future subscription deliveries?
Shipping on subscription deliveries is calculated at checkout.
how do i sign up for subscriptions?
Select the subscription option on any eligible product page.
what will happen after i sign up for subscription?
You'll receive your first order right away and subsequent orders on your chosen schedule.
can i put my subscription on hold?
Yes, you can pause your subscription at any time from your account.
how do i cancel my subscription?
You can cancel your subscription from your account dashboard at any time.
how do i view future deliveries?
Upcoming deliveries are listed in the subscriptions section of your account.